OT Nurse Presenting

Learning from one another – a step forward in Sitaram Bhartia’s quality improvement journey

On the evening of July 9, 2016, I was nervous about the “sharing and learning session” I was to facilitate at Sitaram Bhartia the next day. This was going to be the first-of-its-kind session at the hospital where five teams were going to share their improvement stories with each other. Neither were they going to showcase their work to management nor to an audience outside the hospital.

ELFT 2 Driver Diagram

Driving System-Wide Healthcare Quality Improvement at East London NHS Foundation Trust

Sixty-four different sites – many with high rates of child poverty and complex long-term conditions; high proportion of ethnic minorities; 14 care-commissioning groups who demand different quality metrics; and a focus on mental health and community care – not the most remunerative areas in healthcare.

All this complexity hasn’t prevented East London NHS Foundation Trust (ELFT) to set itself the audacious goal of becoming the highest quality provider by 2020!